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Accredited CCTV Engineers

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Congratulations to Sean, Richard & Russell on passing their HIK Vision Certified Security Associate course – three more fully qualified CCTV engineers!

When it comes to protecting your property – CCTV systems are an essential part of ensuring both the safety of your staff and property. 

Our technical engineers have worked in the security industry for several years, constantly demonstrating their skill and expertise in advanced video surveillance integration. 

Choosing the best CCTV for your business

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When it comes to protecting your property, CCTV systems are an essential part of ensuring both the safety of your staff and property, but if you think it’s just a case of putting up a camera – think again.

With Sensibill you get not only a broad range of the latest products, with many of which available on a next day basis – some of the different types available are listed below – but access to the expertise of a team who will provide the right advice every time. 

Sensibill realise many of our trade customers want to sell CCTV but are reluctant to because of a lack of specialist knowledge, they are unsure what products to suggest and are unable to source at a competitive rate.  With CCTV being an IP technology many of our customers have recognised installation skills but are confused over the best solutions to offer the end customer.

  • Internal Dome CCTV Cameras
  • Vandal Resistant CCTV Cameras
  • Box CCTV Cameras
  • PTZ Dome CCTV Cameras
  • Digital Video Recorders (DVRs)
  • CCTV Monitors
  • CCTV Poles & Towers

CCTV in the right location…

With strict rules and legislation about where cameras can be pointed and sensitivities around public space and privacy, it can be something of a minefield but the Sensibill will guide you through.

Our CCTV camera systems cover analogue, HD analogue and IP cameras providing businesses with the best quality images that can be monitored on a remote PC, mobile phone or tablet – choices that are both easy to use and inexpensive.

Our Trade services offer you the benefits of an established security company with no financial strain on your businesses. Using our services, partners can add CCTV and security services to their offering. Or, we provide them with a platform for delivering their own security services.

We provide partners with a suggested retail price. You can charge the customer what we suggest or more than we suggest and as an enabler for other services you retain total control over the client relationship. We also aim to work in our partners’ best interest.

Add in our networking and fire systems experience, with Sensibill you get the complete package. Call us today on 0800 085 6845

Should you move your IT services to your telecoms provider?

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It used to be the case that IT services were only available through sole IT service providers, with businesses incurring separate charges for their business telecoms and IT services. But, that’s a thing of the past…

Where it was once common practice for your business to partner with both a business telecoms provider (for services such as business telephone systems, broadband, lines and calls and business mobiles) and then have a separate IT services provider, it now makes sense for businesses to house all of their business communications under one roof.

In recent years telecoms and IT services have become much more intertwined and, with advancements in business mobiles, computer telephony integration and cloud-based phone systems, the distinction between business telecoms and IT services is becoming blurred. Because of this, businesses in the UK are looking for unified communications and are therefore switching to providers who can offer a “one-stop-shop” of services.

Moving your IT services to your telecoms provider offers many business benefits, mainly the ability to consolidate your costs. You will have one provider for all of your business communications and one monthly bill allowing you to save time and money.

By moving your services to a single provider, your IT services will be delivered by a team that you already know and trust with your business’ communications, hardware and security. This gives you a single point of contact, making it much more convenient to get in touch and leaving you time to concentrate on running your business. Plus, you eliminate the possibility of a lack of communication between two separate providers or any conflicts between them. Not to mention, your IT services, including domain hosting, Office 365, network security and IT support, are crucial to two of your business’ most important communication avenues – your website and your emails.

Surely it makes sense to have these hosted by a communications specialist like your business telecoms provider?

To learn more about aligning your business telecoms and IT services, give Sensibill a call today on 0800 085 6845.

Top Tips for Creating a Voice Disaster Recovery Plan

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For some businesses, voice communication is their life line for successful day-to-day operation.

Whilst you can anticipate bad weather may affect your lines, disaster can also strike when you least expect it. It can be as simple as maintenance works accidentally cutting through your lines, which can leave you without internet for a prolonged time.

Therefore, when disaster strikes, it’s important to have a voice disaster recovery plan in place to keep your business communicating. This is even more prevalent in today’s world as an increasing amount of business operations heavily rely on cloud-based apps, data networks and hosted telephony to communicate.

Of course, there’s lots of information out there on the different disaster recovery and business continuity plans and how to write them. So much so, it’s easy to put off the actual task of writing your voice disaster recovery plan. And it’s only when disaster does strike, that you vaguely remember the plan you were intending to start a few months back!

However, below we give you our best tips for creating a voice disaster recovery plan which will hopefully make the process a bit easier.

  • Business and IT need to be linked

When creating a disaster recovery plan, cost needs to be second priority and best practices first, because whilst responding to a disaster is an exception, preparing for it should be integrated with the day-to-day operation of the business to ensure capabilities match expectations. 

  • Keep the disaster recovery plan current

The disaster recovery plan should be at the front of the IT department’s minds and updates to the disaster recovery plan should be regular – every time an element within the IT environment changes. Given the dynamic nature of the IT environment, the disaster recovery plan will fail if not updated alongside change management. 

  • Test the disaster recovery plan

To ensure that the disaster recovery plan is effective,and the recovery of the operation is successful, the plan must be tested regularly. Testing is a major challenge for most IT departments considering the operational disruption it can cause, however, true end-to-end testing will enable IT managers to find and eliminate problems in the disaster recovery plan and amend the plan accordingly with efficiency. Otherwise, if disaster recovery has not been tested all the way to application level, then it is highly likely that problems will occur. 

  • Have good backups

Consider what the implication may be if the backups don’t work. Tape backup, for many companies, is still the primary method for disaster recovery, especially off-site. Replication across WAN can be an alternative medium and is growing in popularity, but it can be a costly option for some businesses. The validity of application recover-ability must be validated through the recovery backups at application level.

  • Clearly define disaster recovery responsibility

When disaster strikes, who will be there to recover data and initiate the disaster recovery plan? Roles and responsibilities therefore need to be clearly defined and comprehensive documentation and training to be drafted up. Disaster recovery requires organisation, co-ordination and execution to an almost military-like standard. Each person who is part of the recovery operation must understand their job,who they have to interact with and the proper chain of command. Leverage as many resources as you can within the business – if this is not possible, it maybe worth hiring a third-party service who can help in the planning and preparation of process. 

For further assistance on getting your disaster recovery set up, contact Sensibill today on 0800 085 6845. 

Ericsson-LG’s Top Tips on Choosing your UC Deployment Model

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While the discussion around UC today might heavily feature the impending growth of the cloud, it’s important to remember that there are multiple deployment models available for communications. Finding the right comms strategy is far from a one-size-fits-all model, and each deployment strategy comes with its own range of positives and negatives to think about…

To help find more guidance for companies searching for best deployment method, below is some insight shared from Will Morey, the Sales and Marketing Director of Pragma, the UK’s exclusive distributor for Ericsson-LG and the iPECS portfolio.

Ericsson-LG is one of the most innovative unified communication brands available on the market today, providing a proactive approach to offering customers across the globe a broad range of cutting-edge telecommunications and networking services.

What makes Ericsson-LG unique?
Ericsson-LG entered the cloud communications space in the UK approximately three years ago, and they’ve already seen incredible success with their iPECS product.

“We came from the background of being able to offer a complete PBX feature set and functionality through a cloud platform, and we believe that’s a huge differentiator for us against other players in the market right now.”

The other thing that helps to make Ericsson-LG stand out is the fact that they can deliver their services across any deployment model, ranging from on-premises to a multi-tenant cloud environment or a single virtualised instance.

“Whatever you choose, you get the same features and functionality. That means that instead of pushing a customer down a particular route, we can focus on offering the right solution for the right customer.”

Do You Think There’s an ‘Ultimate’ Deployment Model?
One of the things that set Ericsson-LG apart in the market right now is the fact that they have an incredibly flexible portfolio in terms of their deployment model. Partners can host the system, or Ericsson-LG can host it for them. Ericsson-LG has multi-tenanted solutions, virtual service provider systems, and full-service provider solutions too. So, does Will see a ‘holy grail’ deployment model for the comms section, or not?

“It’s really the choice that matters. There are so many people out there who would say that cloud is the only way to go, but there are plenty of customers who still want to continue having an on-premises PBX. However, they also want to know that they have the option to move in the future, without worrying about their iPECS investment. We can offer that path to migration.”

Do You Think a Gradual Migration is Best?
For many companies today, the idea of moving suddenly to the cloud is enough to fill them with a sense of dread. After all, there’s a lot of changes involved in embracing the cloud, from adjusting billing cycles, to switching out cash flow. It seems that the staged approach to moving to a cloud UC model is the easiest option for many. Will says:

“It’s about evolution, not revolution in our re-sellers. With the iPECS product, the team simply goes out and sells the features, functionality, and the iPECS brand promise. Re-sellers offer companies exactly what they need – whether it’s an on-premises PBX, in the cloud, or anything else. This enables re-sellers to add a significant amount of value by tailoring a communication solution for each customer.

There’s been a concern in the industry for a while now that service providers are going to step over re-sellers in the delivery of communication services. However, we believe that re-sellers are important for that customisation element.”

Do You See Any Specific Trends in Deployment Models?
Sometimes, the claims about how quickly UC is moving to the cloud can be difficult to believe. So, have Ericsson-LG has seen any specific deployment changes in recent years? Will says:

“We’re probably running at about a 60/40 split right now, favouring on-premises. We see that continuing to evolve over time, and we should see a 50/50 deployment share in 2020. However, we also absolutely believe in the future of our on-premises products. We think that on-premises will continue to play a significant role in the telephony experience. There are still plenty of decision makers who want access to a technology that’s entirely in their control.”

When it comes to cost of ownership, Will noted that you could make the case either way for whether on-premises, cloud, or virtualised deployments are the best value. While cloud seems more beneficial in the short-term, many people spread the cost of their on-premises deployment out over several years. Importantly, Ericsson-LG offers the same great experience regardless of which option their customer chooses.

“We’ve shaped iPECS, so the functionality, features, and interface are all consistent. The operating environments feel the same, so you get a great experience all around.”

What Are your Top Tips for UC Buyers?
Finally, Will shares his top tips for what UC buyers or telephony customers should think about when they embrace a new telephony platform. He says:

“The top thing for me would be that telephony buyers need to focus on the functionality and features you require before you start exploring how it’s going to be delivered. There are plenty of people out there trying to sell cloud, but the truth is that the end-user wants to see the impact that taking UC into their business model can bring – it doesn’t really matter what the deployment model is.”

For re-sellers, Will believes that it’s not the delivery model that’s going to have an impact on Return On Investment, but the features you can offer. 

Great reasons why partners should work with Sensibill

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Here’s a few reasons why partners should work with Sensibill…

Sensibill are an ambitious and unique company

Although many of our team have worked in the telecoms industry for many years, Sensibill is still in it’s infancy. And with youth comes energy, ambition and determination to become the best product and services provider in the industry. Our initial years in business have already seen phenomenal developments in our partner support programme as well as the introduction of a vast array of new solutions to enable re-sellers to offer their end customers the very latest in communications technology. Our hunger and determination continues into the new year and beyond.

Sensibill are friendly and approachable, and put our partners at the heart of everything we do

At Sensibill, our number one objective is to give our partners the very best experience that we can. We take time to get to know all of our partner contacts and invest time to develop successful long-term relationships.

The Sensibill team are friendly and approachable and are always happy to help. Nothing is too much trouble and we pride ourselves on always going the extra mile to ensure our partners succeed.

Sensibill  offer outstanding support and flexibility

Sensibill completely understand that every re-seller is different and has different objectives and requirements for their business. We are therefore proud to offer flexibility in everything we do and be able to offer tailored packages of solutions and support. Whether a partner needs additional focus on marketing support, sales support or technical training, we can tailor our packages accordingly.

In addition, Sensibill offer outstanding levels of support. We are privileged to have an incredibly knowledgeable and experienced Account Manager who takes time to listen and understand our partner’s needs.

Sensibill offer competitive and value-added solutions

During our first few years of business, we’ve been incredibly busy at growing and developing our product portfolio. By forming partnerships and close relationships with our suppliers, we’re able to offer our re-sellers partners first class solutions at very competitive prices.

We also take time to make sure our solutions add real value to our partners and strive to offer complete end-to-end solutions that really help our partners succeed.

To find out more about Sensibill and our partner programme, visit www.sensibill.com or call 0800 085 6845

Why selling hosted telephony is good business

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With over 70% of UK businesses now estimated to be using Voice over Internet Protocol (VoIP) and more than 3 million ISDN users expected to come online over the next 5-10 years, there’s never been a better time for telecoms re-sellers to get involved. The market is rapidly growing and there’s a huge opportunity for re-sellers to grow their revenues by offering hosted telephony solutions.

But how do re-sellers get started and how can they convince their customers to embrace this new technology?

Selling hosted telephony really is as easy as 1-2-3. It’s a ‘no-brainer’ for customers (as they say) as the benefits are abundant.

Cost savings are the biggest point to highlight with huge savings to be made on business phone calls. As calls are made and received over the internet, call rates are much lower than those incurred from traditional PBX systems, and in many cases, calls are absolutely free.

There are also a substantial savings to be made on equipment and hardware costs. With hosted telephony solutions, the system is held and managed in the ‘Cloud’ so there’s no need for customers to invest vast capital costs.

Hosted telephony solutions also help customers to improve business efficiency. The ability to re-route calls to a mobile phone and the option of ‘one number anywhere’ enables seamless flexible working.

So how do re-sellers get started selling these solutions? Well, that’s easy too…

Sensibill, are experts in hosted telephony and offer an unrivalled package of support for re-sellers. From product training to sales support, full provisioning and deployment services, Sensibill are committed to supporting their re-seller partners every step of the way.

Call 0800 085 6845 to find out more about selling hosted telephony solutions with Sensibill today.

Business Phone Systems and VoIP – A Simple Guide

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Hands up if you take your business phone system for granted.

If that’s the case, it’s time to take a look at what’s new in the world of business phone systems, what’s available and why they still matter.

Why do businesses need phone systems?

If you’re familiar with Cloud Computing, then you’ll already know about the ways it can save your business time and money. A Cloud Telephony solution such as VoIP can do likewise.

VoIP stands for ‘Voice over Internet Protocol’ and is where calls are carried over the Internet and you don’t need a separate traditional phone line.

Advantages of Hosted VoIP

  • Considerably cheaper set-up costs, with a much shorter implementation time vs. a traditional phone system
  • Cheaper ongoing costs with no maintenance fees
  • No costly upgrades as all system maintenance and platform upgrades are included in the per user, per month cost#
  • Cheaper call rates, in most cases calls are inclusive of the per user, per month cost
  • Flexibility to add new users as the business grows with out expensive install installs or phone system expansion
  • Phone number flexibility, add direct dials and other geographical phone numbers to the system for free
  • Complete flexibility if you move premises, no need to change phone numbers or routing plans, simply plug in your Hosted VoIP handset at your new office and it will continue to work
  • Many advanced features to allow for future growth, like mobile applications, desktop integration and call recording

Unless you’re a sole trader with clients happy to contact you on your mobile, all businesses need a landline to meet customers’ expectations. Luckily, a business landline can help:

  • A landline gives your business credibility.
  • If you get a high call volume, you can use features such as call management and call hold music scripts to manage expectations and prevent the dreaded ‘no answer’.
  • For businesses with several employees that clients may contact directly, voicemail is equally important so that customers know they have left a message with the correct person and that their enquiry will be dealt with quickly.
  • Customers expect businesses not to be sharing handsets between employees but to enjoy instant call transfer when required.
  • Customers are used to their calls being recorded, which is very useful for business training or complaint tracking.
  • Most customers now expect businesses to have an up to date account of their relationship with them. Integration with a CRM system is now par for the course with many businesses and allows staff to see every client’s communication history with the company.

 

So how does your phone system stack up against that?

 

The Role of the Internet:

Access to high speed broadband has made it possible for businesses to put more and more of their business operations and processes online.

More Advantages…

  • All standard phone system features, hunt groups, call transfers, hold (with music), call waiting, call forwarding and much more
  • Use call recording for audit trails, training and compliance
  • Improve collaboration with instant group calls
  • Twin your mobile number, for a complete unified communication solution
  • Call Parking, allows you park the call and collect it on a different handset if you have to move desks during your call
  • Use Presence or Pre-set Availability Profiles to manage incoming calls
  • Scale up and down based on the requirements of your business
  • Use Call History to view all calls made, received and missed
  • Additional functionality including hot desking, desktop integration and inclusive call recording

Hosted or Not Hosted?

Hosted VoIP simply means that your calling capabilities sit on your supplier servers and will require an Internet connection to access them. Your supplier will handle all software updates and maintenance so that your organisation can simply take it for granted that it works with no system down periods.

On-Premise VoIP means that your business hosts the necessary hardware on an internal server and your IT department is responsible for the routine updates, software upgrades, regular maintenance, system backups and data monitoring.

For a more detailed review of your business phone system and whether VoIP is right for your business, give us a call on 0800 085 6845.

 

 

Network infrastructure services adoption on the up

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Network infrastructure services (NIS) adoption has increased as customers invest in IT transformation initiatives, leading to a 5.4% yr/yr rise in NIS revenue for benchmarked vendors, according to TBR’s 1Q16 Network Infrastructure Services Benchmark.

NIS segments grew in 1Q16 as customers shift focus to modern hardware and holistic business outcomes, it says.

Product-centric vendors maintained their lead over their services-centric counterparts, increasing their revenue contribution from 69.4% in 1Q15 to 70.4% in 1Q16.

The rise in open hardware and customer initiatives to gain holistic business outcomes from a single install are key reasons for this advantage.

However, as the market shifts to cloud-based models and vendor lock-in concerns increase, TBR believes services-led NIS vendors will, in the long term, challenge product-led vendors’ footholds, causing a shift in market share in favour of services-led vendors.

TBR believes the competition between product- and services-led vendors will transform into co-opetition as market consolidation intensifies.

For example, in 1Q16 Dell and Hewlett Packard Enterprise (HPE) each announced deals to divest their respective professional services arms.

TBR believes Dell’s and HPE’s divestitures and the overall trend of market consolidation will bring about increased partner activity, as product-centric vendors such as Dell and HPE will require services-led vendor partnerships to provide customers with holistic business outcomes.

Consolidation is effectively leading to some vendors having a services specialty, creating co-opetition opportunities.

“NIS market consolidation is increasing, altering the competitive balance within the market,” said TBR Senior Analyst Krista Macomber.

“As product-led vendors such as Dell and HPE vacate the professional NIS market in favour of maintenance and deployment services, and customers increasingly desire more complex infrastructure, co-opetition will be necessary to address customer demands and stimulate revenue growth.”

According to TBR’s 1Q16 Network Infrastructure Services Benchmark, all NIS segments experienced growth in the quarter.

Maintenance services remained the top performing segment, growing 7% year-to-year, and contributed 50% of overall NIS revenue for benchmarked vendors, making it the largest NIS revenue contributor.

TBR believes as customers transition more of their businesses to modernised solutions, NIS vendors will have an opportunity to increase share of wallet with add-on consulting and outsourcing services, as complex and customised deployments will require more vendor-customer collaboration, and increase professional services’ share of NIS revenue.

Al Murooj Rotana increases guest satisfaction with updated Wi-Fi network

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Dubai-based Rotana Hotels sees guest satisfaction rates rise on back of 802.11ac wireless roll-out at its Al Murooj Rotana property

Prior to the implementation, the Dubai-based, five-star hotel regularly suffered wireless networkissues such as signal drops and fluctuations. The problem was growing worse because of the increasing number of guests, as well as their increasing bandwidth requirements.

The hotel’s management also began to worry about the security of the wireless network.

“With 900 to 1,000 guests using the network on an average day, we began to see noticeable performance issues,” said Renju Ramanadhan, cluster director of IT for the Al Murooj Rotana and Al Bustan Rotana hotels in Dubai.

“Further, as guests increasingly utilised video and multimedia rich applications, both the speed and security of the networkwere brought into question.”

To solve the issues, Ramanadhan attempted to simply upgrade the firmware of the hotel’s existing wireless controllers, in conjunction with increasing the number of access points.

However, with guest requirements becoming more demanding, these actions turned out to be stop-gap measures – the underlying infrastructure simply couldn’t keep up with the property’s Wi-Fi requirements, meaning the whole system needed an overhaul.

“We expected and wanted a basic requirement in today’s world – a very reliable wireless infrastructure to provide stable connectivity for all our guests,” said Ramanadhan.

The do-over

Other Rotana hotels had successfully implemented wireless systems from Aruba, meaning the Hewlett-Packard Enterprisecompany, along with a Rotana-trusted implementation partner, CADD Emirates, was the firm favourite to provide the network.

The implementation started with the hotel’s apartment tower, where Al Murooj Rotana deployed one Aruba 7200 series mobility controller and 450 access points. The team moved onto the rest of the hotel around 18 months later.

Here, the hotel installed an additional controller along with 750 access points. According to Ramanadhan, the second controller was simply installed for redundancy purposes.

“Although we didn’t see a single instance of AP failure in the time we ran Aruba’s system in the residential complex, we decided to invest in a second controller for redundancy. It was easy to do this as we only paid for the controller and didn’t have to purchase additional licenses,” said Ramanadhan.

In terms of the access points, Al Murooj Rotana opted for Aruba’s 802.11ac systems, the indoor AP205H units and the the outdoor AP275 access points.

The results

The roll-out of these hardware products, in conjunction with Aruba’s ClientMatch technology, which allows connected devices to transition between access points seamlessly, provided 100% wireless connectivity around the hotel – even in the lifts.

As for solving the security issues, the Aruba system allowed Al Murooj Rotana to segment its network. Guests now use a virtual network separate from that of the staff, so security to the core network is not compromised by guest devices. This means the hotel can accommodate business users’ security requirements.

The wireless network has also allowed Al Murooj Rotana to explore other services that weren’t possible on the old one. For example, the property can now offer guests a paid premium connection that provides guaranteed higher speeds.

Al Murooj Rotana is now one of the few hotels in the region running its IPTV through its access points.

“We stream substantial data, voice and high-resolution video through the access points, and yet the quality of service remains high,” said Ramanadhan.

Finally, guest satisfaction – the key criteria for the success of the implementation – saw good results immediately after the project was completed.

“Now that we have a reliable wireless infrastructure, we have seen the guest’s complaints about Wi-Fi reduce significantly,” said Ramanadhan.

“Guest satisfaction is key for a hotel and we have seen guest satisfaction ratings, analysed through the Rotana guest satisfaction survey, grow by 15% with the new wireless system. This is crucial for us because issues with Wi-Fi were dragging down the entire hotel score.”

To extract more value out of its wireless network, Ramanadhan has put plans in place to roll out services that can rely on the network.

A project to upgrade Al Murooj Rotana’s guest room management system is already underway. The hotel staff will also be provided with wireless handheld point of sale terminals in the near future.

 

Contact

Caspian House, Timothy’s Bridge Road,
Stratford-upon-Avon, Warwickshire CV37 9NR

Email: fiona.taylor@sensibill.co.uk

Telephone: 0800 085 6845